Shipping policy

Here is a Shopify-optimized, legally structured Shipping Policy suitable for India + International customers, written in the format Shopify recommends for compliance, payment gateways, and global shipping transparency.

You can directly paste this into Shopify → Settings → Policies → Shipping Policy.

Shipping Policy

Last Updated: February 2026

This Shipping Policy outlines how orders placed on EcoNucleaX are processed, shipped, and delivered worldwide.

1. Order Processing Time

All orders are processed after successful payment confirmation.

Standard Orders:
Dispatched within 24 working hours.
Custom / Made-to-Order Products:
Dispatched within 48 working hours.

Orders are processed on business days only, excluding weekends and public holidays.

During peak seasons, sales events, or unforeseen operational circumstances, processing times may be slightly extended.

2. Shipping Coverage

EcoNucleaX ships both within India and internationally.

Shipping availability may vary depending on logistics serviceability in specific regions.

3. Shipping Partners

We work with reputed global and regional logistics providers including but not limited to:

DHL
FedEx
USPS
India Post
Other verified regional and local courier partners

To ensure successful delivery, shipments may be handled by multiple courier partners, especially for remote or international destinations.

4. Shipping Charges

Shipping charges (if applicable) are calculated and displayed at checkout based on:

Delivery location
Order weight and dimensions
Product category
Shipping method selected

Any customs duties, import taxes, or local charges applicable in the destination country shall be borne by the customer unless explicitly stated otherwise.

5. Estimated Delivery Time

Estimated delivery timelines begin after dispatch:

India

3–7 business days (metro cities)
5–10 business days (non-metro & remote areas)

International Orders

7–15 business days depending on country and customs clearance.

Delivery timelines are estimates and may vary due to customs processing, weather conditions, carrier delays, or other factors beyond our control.

6. Tracking Information

Once your order is dispatched, tracking details will be shared via registered email and/or SMS.

Customers are responsible for monitoring shipment tracking updates.

7. Shipment Delays

If a shipment is delayed by more than 7 days after dispatch, customers may request a refund subject to shipment verification.

Refund eligibility applies only where delay is confirmed through courier tracking records.

8. Proof of Delivery (POD) & Disputes

Where courier partners provide Proof of Delivery (POD):

Delivery shall be considered completed as per courier confirmation.
Refunds or replacements will be processed only after return approval and verification of delivery discrepancies.

9. Incorrect Address or Failed Delivery

EcoNucleaX is not responsible for delivery failures caused by:

Incorrect or incomplete shipping address
Customer unavailability
Refusal to accept delivery
Failure to pay customs or local duties (international orders)

Reshipping charges may apply in such cases.

10. Lost or Damaged Shipments

If your order arrives damaged or appears lost in transit:

Notify us within 48 hours of delivery status update
Provide supporting photographs (if applicable)

We will coordinate with the courier partner to investigate and resolve the issue.

11. Force Majeure

EcoNucleaX shall not be held liable for shipping delays caused by events beyond reasonable control, including but not limited to natural disasters, strikes, customs delays, governmental actions, pandemics, or logistics disruptions.